Shipping policy

Shipping Policy

Thank you for shopping with us! We are committed to delivering your candle wax melts safely and in a timely manner. Please read our shipping policy below for more information on processing times, shipping methods, and costs.

Processing Time

  • All orders are processed within 2-5 business days after payment is confirmed.

  • Orders placed after 12:00 PM or on weekends and holidays will be processed the following business day.

  • Please allow extra time for processing during peak periods such as holidays or special promotions.

Shipping Methods

We offer the following shipping options:

  • Standard Shipping: Typically arrives within 5-7 business days. Shipping charges are calculated at checkout based on your location.

  • Expedited Shipping: Typically arrives within 2-3 business days. An additional charge will apply.

  • International Shipping: We currently ship to select countries. International shipping times vary based on location, and additional fees may apply.

Shipping Costs

  • Domestic (U.S.): Shipping costs will be calculated at checkout based on the weight of your order and your delivery address

  • International Orders: Shipping fees for international orders will be calculated at checkout. Please note that international customers are responsible for any customs duties or taxes upon arrival.

Order Tracking

Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to monitor your shipment’s progress on the carrier’s website.

Shipping Delays

  • While we strive to process and ship all orders on time, please note that shipping carriers may experience delays, especially during peak seasons or unforeseen circumstances (such as weather or public holidays).

  • We are not responsible for delays caused by the carrier once the package is in transit.

Lost or Damaged Items

  • Lost Packages: If your package has not arrived within the estimated delivery window, please contact us immediately. We will work with the carrier to locate your package.

  • Damaged Items: If you receive a damaged or defective item, please contact us within 48 hours of receiving your order. We will provide a solution, including a refund or exchange, depending on the situation.

Address Accuracy

Please double-check your shipping address when placing an order. We cannot be held responsible for items shipped to an incorrect address due to user error. If an incorrect address is provided, please contact us immediately to update it before your order ships.

Packaging

We take extra care to package your wax melts securely to ensure they arrive in perfect condition. However, as with any product, there is always a chance of minor cosmetic imperfections during transit (such as a slight melting from heat). These minor imperfections do not affect the use or quality of the product, but if you receive a damaged or excessively melted product, please reach out to us for assistance.

Custom Orders

For custom or bulk orders, shipping timelines may vary depending on the order size. Please contact us in advance if you need more information about shipping for a custom order.

Contact Us

If you have any questions about shipping, please feel free to reach out to our customer support team at Meltiquewaxbiz@gmail.com

 We're here to help!